Help Center
Have a question? We're here to help
Quick Guides
Getting Started
Set up in 5 minutes and start taking orders
Menu Setup
How to add items, set prices, and customize options
Tables & QR Codes
Create tables, download and print QR codes
Order Management
Process orders, update statuses, view history
Reports & Analytics
View revenue stats and popular item rankings
Payment Setup
Set up Stripe, LINE Pay, and other payment methods
Using the POS
Staff sign-in, taking orders, checkout, shifts and the daily report
Studio bookings
Services, bookable time slots, managing bookings and class packs
Group Buy
Add products, set up pickup points, share your link and handle orders
Homestays and camping
Create rooms or sites, set prices and inventory, handle check-in and check-out
FAQ
Account
How do I create an account?
Click the "Try Free for 30 Days" button on the homepage, fill in your email and password, or sign up quickly with your Google account.
What if I forgot my password?
Click "Forgot Password" on the login page, enter your email, and we'll send you a password reset link.
Can I change my email?
Changing your email is not currently supported. Please contact support if you need assistance.
Menu Setup
How do I add a menu item?
Go to Dashboard > Menu > All Items > click "Add Item", then fill in the name, price, description, and other details.
How do I set up customization options (e.g. sweetness, ice level)?
On the item edit page, scroll down to the "Options" section where you can add option groups and individual options.
Can I bulk import my menu?
Yes! Go to Dashboard > Menu > Import/Export. We support bulk import in CSV and JSON formats.
Orders
How do I receive new order notifications?
The system plays an alert sound automatically. You can also enable LINE notifications in the settings page.
Can orders be cancelled?
Yes, click "Cancel Order" on the order details page. Completed orders cannot be cancelled.
How do I view past orders?
Go to Dashboard > Orders, where you can filter by date range to view order history.
Payment
What payment methods are supported?
We support Stripe (credit card, Apple Pay, Google Pay), LINE Pay, cash, and bank transfer.
How do I set up online payments?
Go to Dashboard > Payment Settings, enter your Stripe or LINE Pay API keys, and enable online payments.
How are transaction fees calculated?
Dingdong does not charge any additional fees. You only pay the standard fees charged by the payment provider (e.g. Stripe).